Our Services
We are committed to continuous improvement and innovation. We pride ourselves on adding value by leveraging our deep industry connections, ensuring solutions are right for your business every time.
IT Managed Services
Our Service Desk and Service Delivery Management is entirely Australian based and is dedicated to ensuring our end-to-end support platform provides optimisation within your operation to reduce costs and manage risk.
Whether it be managed users, managed devices or looking after servers our aim is to keep your entire infrastructure services proactively managed. This means you are operating with less downtime while enjoying high level security.
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Luna ICT Group Managed Services Desk ensures that 90% of IT support issues are resolved within a single call while adhering to an SLA (Service level Agreement). We cover all aspects of your business IT Functionality while providing:
- Pro-active technical expertise delivering Level 2 & 3 operational support
- Level 4 escalation expertise addressing deeper technical fault
- Flexible business and after-hours support models of 24/7/365
- Local, National or Global Coverage
- Access to Specialized Skill sets across a wide range of technologies and services
- Tailored Solutions to meet your current and future business needs
Talk to us today about our Pay-As-You-Go consumption models. We strive to enhance productivity while improving efficiency aligned to business cycles.
Cloud
With Cloud Computing and Services revolutionising the way business is practiced, cost management and scalability has become increasingly vital. Our Cloud Computing and Services offerings provide organisations with the flexibility of eliminating ownership of hardware infrastructure while taking advantage of centralised management, with highly secure and scalable Cloud Infrastructure. Solutions are customised and therefore tailored to your needs.
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SECURE – FLEXIBLE – MULTI CLOUD SOLUTIONS
Public Cloud
Our partner ecosystem gives our customers confidence and choice in platform selection. Whether it’s for scalability, flexibility or performance - let LUNA ICT GROUP guide you to the right one.Private Cloud
Our Tier 1 Data Centre partners ensure your applications are available and protected, giving you certainty on your ROI.Work Place Transformation
With the way teams work today, Microsoft O365 offers streamlined certainty by utilising One partner, One platform and access to many additional benefits.
Talk to us today about the right Cloud solution for your requirements and we will give you access to the best skills available 24x7.
Security
Luna ICT Group provides tailored cyber security strategies to increase protection of your number one asset - your Data. With cyber attacks posing a real threat to business IT infrastructure productivity and profit operations, the importance of having appropriate security practices in place is more important than ever.
Whether it’s on premise or using Cloud Infrastructure we tailor solutions to suit your business needs.
Project Delivery
Effective Project Management delivery is founded years of experience. We understand that no two projects are the same. From initiation to execution our project managers focus on delivering exceptional customer outcomes.
Our Team of Project Managers are highly qualified and passionate individuals who offer end-to-end support.
Voice, Connectivity & Networks
It all begins with Communication. We work with top tier vendors to tailor solutions that enable your workforce to collaborate from anywhere, anytime without compromising on bandwidth and speed, while keeping costs in check.
Whether you’re a multi-site business with a global presence or a remote workforce we can offer a whole range of solutions to meet your demands of doing business.
